We’ve noticed an increase in reports where a paid plan does not appear to upgrade immediately after payment.
If you have multiple Xiora accounts, this can happen when the Xiora account you were logged into during payment is different from the account you are using in the app.
If your plan does not upgrade immediately after a Stripe or PayPal payment, please check that:
- The Xiora account used during checkout, and
- The Username shown on the app’s initial screen
are the same account.
Stripe and PayPal support instant upgrades when the correct account is used.
Payments made via Wise are processed manually and may take additional time.
If you are unsure which account was used for payment, please contact Xiora Support and we will be happy to help.